Customer Care Policy
It is the Unique Designs and Essential’s policy and responsibility for providing the best customer service possible and are encouraged to make decisions that will ensure the best experience for each customer. Customer service is a top priority. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social, or economic status.
Customer feedback helps us measure whether our services are meeting customers’ needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the customer as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
Customer feedback comes to the Unique Designs and Essentials in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to the Unique Designs and Essentials through a customer visit, call, letter, or email.
When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgement and resolution should be followed.
· All complaints, questions and requests for service should be acknowledged within one business day.
· This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response.
· If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit.
· If the customer feedback is delivered by e-mail, the acknowledgement should be given by e-mail.
· If the customer feedback is delivered by postal mail the acknowledgement should be sent via telephone, postal mail or e-mail, whichever is appropriate.
· For written acknowledgements, templates with standard language should be used to minimize staff processing time.
· A substantive response should be provided within seven business days.
· This response should include the Unique Designs and Essential’s analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for the Unique Designs and Essential to accommodate the customer’s request.
· If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expect a response.
· The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.
If you have any issues or concerns, please feel free to reach out to us at email@example.com or 773-340-0247
Privacy & Safety
What Personal Information We Collect
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How Do We Collect Information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why Do We Collect Your Personal Information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our Website is not intended for children under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect, use, or disclose Personal Data from children under 18. If you believe that we have collected, used, or disclosed Personal Data of a child under the age of 18 (or the age of majority in your jurisdiction), please contact us using the contact information below so that we can take appropriate action.
How We Store, Use, Share and Disclose Your Personal Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Means of Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you have questions and/or require more information, do not hesitate to contact us firstname.lastname@example.org
- Credit / Debit Cards
- Offline Payments